Refund policy

 

Return & Refund Policy – Sehena

At Sehena, we want you to feel confident when shopping with us. If for any reason you’re not satisfied with your purchase, we’re here to help.

 

Returns Window

We accept returns within 30 days of the delivery date.

 

Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received.

  • It must include all original tags, packaging, and accessories.

  • A valid proof of purchase is required.

⚠️ All returns are subject to inspection and approval before a refund is issued.

Hygiene & Personal Care Products

For health and hygiene reasons, certain items cannot be returned once opened. This includes, but is not limited to: cosmetics, skincare, beauty tools, and undergarments.

  • If you purchased a multi-pack and only some units remain unopened, you may return the unopened units provided they meet the eligibility criteria above.

How to Start a Return

To initiate a return, email us at support@isellawear.com with your order number and reason for return.

If approved, we will provide you with a Return Merchandise Authorization (RMA) and return instructions.

⚠️ Items returned without an RMA will not be accepted.

Non-Returnable Items

  • Personalized or custom-made products

  • Perishable goods

  • Hazardous materials, flammable liquids or gases

  • Gift cards and final-sale/clearance items

Damaged or Incorrect Items

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us within 7 days at support@isellawear.com

We will cover the return shipping and provide either a replacement or a refund.

Return Shipping Costs

  • For standard returns (change of mind, unwanted item, etc.), the customer is responsible for all return shipping costs.

  • If the item is faulty, damaged, or incorrect, Sehena will cover the return shipping costs.

Exchanges

The fastest way to receive the product you want is to return the original item following the RMA process and place a new order.

 

Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • If approved, a refund will be issued to your original payment method within 5–10 business days.

  • Please note that banks and card issuers may require additional time to process the refund.

  • Original shipping charges are non-refundable.

 

 

UK & EU Cooling-Off Rights

If your order is delivered into the UK or EU, you also have a 14-day right to cancel under consumer law. You may return your order for any reason within 14 days, provided the items meet the eligibility requirements listed above.

 

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us at:

📧 support@isellawear.com